Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by nan4d through our website at https://nan4d.cam, mobile-optimized versions of our platform, and any related services (collectively, the "Platform"). This policy governs data collection from all users, including visitors who browse without registering, registered players who maintain accounts, and individuals who contact our customer support team.

nan4d operates as an online gaming platform serving the Indonesian market. We process personal data in accordance with international data protection standards and best practices. Where applicable Indonesian data protection regulations exist, we comply with those requirements. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your overall use of the Platform.

We reserve the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email to registered users or through prominent notice on the Platform. Your continued use of nan4d services following notification of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with nan4d, we collect the following personal information that you provide directly:

• Identity Information: Full legal name as it appears on your Indonesian KTP (Kartu Tanda Penduduk) or passport, date of birth, place of birth, nationality, and gender.
• Contact Information: Email address, mobile phone number, residential address including street, city, postal code, and province.
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers.
• Financial Information: Bank account details including bank name (BCA, BRI, BNI, Mandiri, etc.), account number, account holder name; or e-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja) including registered phone number and account name.
• Verification Documents: Scanned copies or photographs of government-issued identification documents (Indonesian KTP or passport) submitted during the KYC (Know Your Customer) verification process.
• Communication Records: Messages sent through our customer support channels including live chat transcripts, email correspondence, WhatsApp messages, and Telegram conversations.

2.2 Information Collected Automatically

When you access or use the nan4d Platform, we automatically collect certain technical and usage information:

• Device Information: Device type (smartphone, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers.
• Connection Information: IP address, internet service provider, connection type (mobile data, Wi-Fi), approximate geographic location based on IP address (city and region level, not precise GPS coordinates).
• Usage Data: Pages visited, features used, time spent on different sections of the Platform, click patterns, navigation paths, referring and exit pages, date and time stamps of visits.
• Gaming Activity: Games played, bets placed, bet amounts, win/loss records, session duration, bonus claims, and other gameplay statistics.
• Transaction History: Deposit amounts, deposit methods, withdrawal amounts, withdrawal methods, transaction timestamps, and payment processor reference numbers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, remember preferences, and analyze Platform usage. You can control cookie settings through your browser preferences, though disabling cookies may limit certain Platform functionality.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification, fraud screening results, and payment confirmation data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Results from third-party KYC verification providers that cross-reference your submitted documents against government databases.
• Fraud Prevention Services: Risk assessment data from specialized fraud detection agencies that help us identify suspicious activity and protect against money laundering.

3. How We Use Your Information

nan4d uses your personal information for the following legitimate business purposes:

1. Account Management: To create and maintain your player account, authenticate your identity during login, manage your profile information, and communicate important account-related notifications.
2. Service Provision: To process your bets and wagers, calculate winnings and losses, manage your real money and bonus balances, facilitate deposits and withdrawals, and deliver the full range of gaming services offered on the Platform.
3. Payment Processing: To process financial transactions with Indonesian banks and e-wallet providers, verify payment authenticity, prevent fraudulent transactions, and comply with anti-money laundering (AML) regulations.
4. Verification and Compliance: To verify your age (21+ requirement), confirm your identity through KYC procedures, ensure compliance with Indonesian residency requirements, and fulfill our legal obligations regarding customer due diligence.
5. Customer Support: To respond to your inquiries and requests, troubleshoot technical issues, investigate disputes or complaints, and provide 24/7 assistance in Bahasa Indonesia.
6. Marketing Communications: To send promotional offers, bonus notifications, loyalty rewards updates, and other marketing materials related to nan4d services. You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting customer support.
7. Responsible Gaming: To monitor betting patterns for signs of problem gambling, implement self-imposed deposit limits and session time restrictions, enforce self-exclusion requests, and protect vulnerable players.
8. Fraud Prevention and Security: To detect and prevent fraudulent activity, unauthorized access, multi-accounting, bonus abuse, money laundering, and other violations of our Terms & Conditions.
9. Platform Improvement: To analyze user behavior and preferences, identify popular games and features, optimize Platform performance, conduct A/B testing, and develop new services tailored to Indonesian players.
10. Legal Compliance: To comply with applicable laws and regulations, respond to valid legal requests from authorities, enforce our Terms & Conditions, and protect nan4d's legal rights and interests.

4. How We Share Your Information

nan4d does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

• Payment Service Providers: We share necessary financial information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your deposits and withdrawals. These providers have their own privacy policies governing their handling of your data.
• Game Providers: We share limited user identifiers with third-party game studios and live dealer providers to deliver their gaming content on our Platform. These providers do not receive your full personal information.
• Verification Services: We share identity documents with specialized KYC verification providers that cross-reference your information against government databases to confirm your identity and age.
• Fraud Prevention Partners: We share transaction data and behavioral indicators with fraud detection agencies to protect against multi-accounting, bonus abuse, payment fraud, and money laundering.
• Legal Authorities: We may disclose your information to law enforcement agencies, regulatory bodies, or courts when required by valid legal process such as subpoenas, court orders, or regulatory investigations, or when we believe disclosure is necessary to prevent illegal activity, protect our legal rights, or ensure the safety of our users.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.
• Service Providers: We engage third-party service providers for hosting, data storage, email delivery, customer support ticketing systems, and analytics tools. These providers act as data processors on our behalf and are contractually bound to protect your information and use it only for specified purposes.

All third parties with whom we share data are required to maintain confidentiality and implement appropriate security measures. We conduct due diligence to ensure our partners meet our data protection standards before engaging their services.

5. Your Privacy Rights

As a nan4d user, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you. We will provide this in a structured, commonly used, and machine-readable format within 30 days of your request.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you can request corrections. You can update most information directly through your account settings or by contacting customer support.
• Right to Erasure: You can request deletion of your personal data, subject to our legal obligations to retain certain information for regulatory compliance (typically 5-7 years for financial and gaming records). After this retention period, data will be permanently deleted.
• Right to Restrict Processing: You can ask us to limit how we use your information while we investigate a dispute or correct inaccurate data.
• Right to Data Portability: You can request a copy of your personal data in a portable format to transfer to another service provider.
• Right to Object: You can object to processing of your data for direct marketing purposes at any time by clicking unsubscribe links in emails or contacting customer support.
• Right to Withdraw Consent: Where we process your data based on consent rather than legal obligation, you can withdraw that consent at any time, though this may limit your ability to use certain Platform features.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with "Privacy Request" in the subject line. Include your full name, registered email address, and specific details of your request. We will respond within 30 days and may request additional verification to confirm your identity before processing certain requests.

6. Data Retention

nan4d retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Identity verification documents (KTP/passport scans): 5 years after account closure to comply with anti-money laundering regulations.
• Financial transaction records: 7 years after the transaction date as required by Indonesian financial regulations.
• Gaming activity logs: 5 years after account closure for dispute resolution and regulatory compliance.
• Customer support communications: 3 years after the last interaction for quality assurance and training purposes.
• Marketing consent records: Duration of consent plus 2 years to maintain an accurate suppression list.
• Technical and usage data: 2 years from collection for analytics and Platform improvement.

After applicable retention periods expire, we securely delete or anonymize your personal information so it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical and research purposes.

7. International Data Transfers

nan4d primarily operates within the Indonesian market and stores data on servers located in secure data centers. However, some of our service providers (payment processors, game studios, cloud hosting providers) may be located outside Indonesia. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent data protection standards
• Binding corporate rules for transfers within multinational corporate groups
• Your explicit consent for specific transfers

We conduct due diligence on all international service providers to ensure they maintain data protection standards equivalent to those described in this Privacy Policy.

8. Children's Privacy

nan4d services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. Our registration process requires users to confirm they meet the minimum age requirement, and we verify age through our KYC process using government-issued identification documents.

If we become aware that we have inadvertently collected personal information from a person under 21, we will immediately delete that information and close the associated account without notice. Parents or guardians who believe their child has created an account or provided information to nan4d should contact us immediately at [email protected].

9. Cookies and Tracking Technologies

nan4d uses cookies (small text files stored on your device) and similar tracking technologies to enhance your experience on our Platform. Categories of cookies we use include:

• Essential Cookies: Required for basic Platform functionality such as user authentication, session management, and security features. These cannot be disabled without severely limiting Platform usability.
• Functional Cookies: Remember your preferences such as language selection, currency format, and display settings to provide a personalized experience.
• Analytics Cookies: Collect aggregated usage statistics to help us understand how users interact with the Platform, identify popular features, and detect technical issues.
• Marketing Cookies: Track your interaction with promotional campaigns to measure effectiveness and tailor future marketing communications to your interests.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse all cookies or alert you when cookies are being sent. However, disabling essential cookies may prevent you from accessing certain Platform features or logging into your account. For detailed cookie management instructions, consult your browser's help documentation.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Material changes that significantly affect how we collect, use, or share your personal information will be communicated via:

• Email notification to the address registered on your account
• Prominent banner notice on the Platform homepage
• Pop-up notification upon next login requiring acknowledgment

Your continued use of nan4d services following notification of changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account by contacting customer support. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:

• Email: [email protected] (Please include "Privacy Inquiry" in the subject line)
• Live Chat: Available 24/7 via the Platform with Bahasa Indonesia-speaking agents
• WhatsApp: Contact details provided upon account registration
• Telegram: Contact details provided upon account registration

For formal privacy-related complaints or data protection concerns, you may contact our Data Protection Officer who oversees nan4d's compliance with data protection regulations and investigates privacy issues. We aim to respond to all privacy inquiries within 30 days.